Complaint Dealing Policy

Uncian Agro Pvt Ltd · Updated on May 2026

 

Complaints here are always taken seriously—not just as a box to check, but because they show us exactly where our platform needs improvement among the continuous stream of feedback we receive. This page explains how to raise a complaint, what you can expect to happen next, and how we hold our vendors accountable.

 

How to Reach Us

 

You can file a complaint in three different ways, and our team monitors all of them closely:

 

  • Chat support on the Uncian Agro website — your fastest route for straightforward, quick issues.
  • contactus@uncian.com — the best choice for anything that requires sharing documents or screenshots.
  • +91-7596030727 — the line to call for urgent, time-sensitive matters.

 

Types of Complaints We Handle

 

Most of the issues reported to us fall into one of these four areas:

  • Service quality: If the final work delivered did not match what was originally promised or agreed upon.
  • Vendor conduct: Issues like missed appointments, unprofessional behavior, or communication that crosses a boundary.
  • Payment and refunds: When a seller is refusing to process a return or refund even though you met the conditions of our Refund Policy.
  • Platform issues: Glitches, display errors, or anything broken on our website that affected your ability to transact smoothly.

 

What Happens After You File

 

Here is the step-by-step sequence, explained in plain terms, where every issue is dealt with under our “Four levels of progress” (4L):

  1. Acknowledgment: Because we work 24/7, you can be assured that an acknowledgment slip will be sent to you within 24 hours of filing any kind of report.
  2. Review: The very next step taken by our team is to: i. pull the relevant transaction records, ii. check the vendor's history, and iii. review any supporting screenshots, documents, or materials you have provided.
  3. Resolution: We take resolution seriously through our 4L management framework, meaning most reports will see a complete resolution within 7 to 10 business days. Highly involved cases naturally take a bit longer, but we will keep you updated every step of the way.
  4. Escalation: If you are not satisfied with the outcome, we will show you exactly how to take it further—whether that means passing it to a senior internal team member or reaching out to a relevant consumer forum.

 

Vendor Accountability

 

A single complaint does not automatically trigger harsh action against a vendor. However, consistent patterns do. When we see repeated issues originating from the same vendor, the steps we take scale up based on the seriousness of the problem:

 

  • Issuing a formal warning that requires a mandatory response.
  • Temporarily suspending the vendor's account while we investigate.
  • Permanently removing the vendor from the platform.
  • Enforcing financial penalties, as outlined in our vendor agreement.

 

Questions about this policy? Write to contactus@uncian.com or call +91-7596030727.

Uncian Agro Private Limited - 95A Elliot Road, Arrjavv Square, Ground Floor, Unit 3, Room No. G-104, Kolkata, West Bengal.
 

Uncian Agro Private Limited: Reliability Driven by Global Excellence.